On August 26, 2024, the U.S. Mission in Nigeria launched a transition to a new visa appointment system. Nigeria was one of the first countries in the world in which the U.S. Government launched this new system.
The goal is to make the process of obtaining visa appointments at our Embassy in Abuja and our Consulate in Lagos easier for applicants and more transparent for all our visa applicants in Nigeria.
We are aware, however, of the challenges many visa applicants are facing as the new system is implemented. Many of these issues have been resolved.
We are addressing the remaining challenges with the new system as swiftly as possible. We regret the frustration and inconvenience many of our applicants for visas have experienced as we worked through this transition. We anticipate that all our applicants will soon see improved processing.
As we complete the transition, for assistance with visa applications, online scheduling, or information about passport drop-off and delivery, please visit the Amentum Contact Center here . You may also call the Amentum Contact Center by phone at +234 201 343 8900 or +1 734 418 2395 (from the U.S.), by email at [email protected], or through the ChatBot on their website.ChatBot on their website.
See a recent Amentum announcement here.
Consular sections in both Abuja and in Lagos are committed to a high standard of customer service and continue to provide the full range of consular services while we work to address the current challenges.
To leave feedback about services provided by Amentum/OIS, please visit our Visa Navigator on our website here. We thank you for your patience and cooperation.
