In a bid to give Nigerian telecommunication consumers more rooms to exercise their rights of expressing their complaints on services rendered by the operators in the Nigerian telecom sector, the regulatory agency, Nigerian Communications Commission (NCC) has said that plan is underway to deploy another level of complaints channel to the existing platforms for the use of the consumers.
Speaking at an event to commemorate the 2024 World Consumer Rights Day held at the Commission’s Head Office in Abuja last weekend, Mr Clem Omife, the Deputy Director of NCC’s Consumers Affairs Bureau, said the regulatory agency knows the importance of the consumers as they are seen as ‘Kings’.
Omife said that while there are various complaints channels put in place for the consumers, the management of the NCC is in the final process of deploying the Automated Consumer Complaints Management system, which will further expand the complaints channels and improve complaints resolutions even at First Level with Service Providers.
“The consumers will continue to occupy a special position in the Commission’s activities because we recognize that without the consumers, there will be no telecommunication industry.
“At the NCC, Telecom consumers are Kings because they provide the major drive and essence of our activities.
“The Commission recognizes the important position the consumers occupy in the telecommunications ecosystem, and therefore will continue develop and promote consumer centric initiatives aimed at ensuring that the rights of consumers are protected. Consumer Education also form a major tool for promoting consumer rights and therefore the Commission continues to engage with consumers and consumer issues using it various outreach programmes such the Telecom Consumer Parliament, Telecom Consumer Conversations:Market Conversation, Village Square Dialogue, Campus Conversation, NYSC Camp Sensitization Town Hall on Radio. We have also published the Telecom Consumer Handbook and transcribed into Braille for the Visually impaired.
“Certainly, we cannot over-emphasis the importance the consumers,” Omife said.
