By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Independent News ExpressIndependent News Express
  • Home
  • International
    InternationalShow More
    United Nations
    4th International Conference On Financing For Development Delivers Renewed Hope And Action For Sustainable Development
    5 days ago
    The African Development Bank and the United Nations Human Settlements Programme (UN-Habitat) scale up drive for sustainable urbanization in Africa
    AfDB, UN-Habitat Scale Up Drive For Sustainable Urbanisation In Africa
    6 days ago
    UN
    North Africa: Green Climate Fund Approves Record $300m For FAO-designed Projects In Papua New Guinea, Saint Lucia, The Sahel
    1 week ago
    UNICEF
    How Wars Across Middle East, North Africa Affecting Children – UNICEF
    1 week ago
    UNDP
    UN Development Programme Welcomes Historic Deal On Sustainable Development Even Amidst Global Turmoil
    1 week ago
  • Africa
    Africa
    Show More
    Top News
    INTERPOL Rescues 56 West African Minors From Exploitation
    3 years ago
    Agenda Against Malaria: 7 African Heads of State Receive Excellence & Innovation Awards
    2 years ago
    Climate Change: Okonjo-Iweala Tasks African Nations To Embrace ‘Just Transition’
    2 years ago
    Latest News
    At Gender Statistics Forum, African Leaders Urge Renewed Commitment To Quality Gender Data
    2 days ago
    Ooni’s Wife, Olori Temitope Enitan-Ogunwusi Takes Ile Ife Royalty To ADWIN Launch In Cote d’Ivoire
    4 weeks ago
    Independent UN Body Finds Systemic Racism Against Africans And People Of African Descent
    4 weeks ago
    Public Exit: Why South Africa Businesses Are Moving To Private Cloud
    1 month ago
  • Corporate News
    • Media Outreach
  • Politics
    Politics
    Show More
    Top News
    At Town Hall Meeting: Tinubu Assures More Money From Gas Deposits In Edo State
    2 years ago
    Sanwo-Olu
    Lagos Legends Club: Sanwo-Olu Deserves 2nd Term
    2 years ago
    Obasa Getting Support To Return As Lagos Speaker In 10th Assembly
    2 years ago
    Latest News
    Lagos LG Poll: Tunde Disco/Ganiyu Obasa Intensify Campaign In Agege
    2 weeks ago
    PHOTOS: Vinod Obasa Joins Other Lagos APC LG Candidates At Sanwo-Olu’s Reception
    2 weeks ago
    Lagos Lawmaker Praises Tinubu For Helping Nigeria Breathe Again
    1 month ago
    LG Election: Stakeholders Appeal To APC Not To Allow Chairmen Run For 3rd term
    2 months ago
  • News
    • Agriculture
    • Breaking News
    • Tech
    • Maritime
    • Crime
    • Art & Culture
    News
    Show More
    Top News
    Pa Abdulfatah Amoo Ayanwale
    Pa Ayanwale Dies At 76, Fidau Prayers Holds 8 August
    2 years ago
    Ondo Governor, Akeredolu Begins Construction Of First Flyover In Akure
    2 years ago
    Celebration Of Life: Reverend Adewumi Jegede Of Later House Of God Assembly Buried Amid Pomp
    1 year ago
    Latest News
    She Was an Amazon Who Left Indelible Marks — Ayorinde Pays Tribute to Late Ambassador Adefope
    1 day ago
    IMSUAA 2025 Convention Mascot: A Symbol Of Love, Unity And Cultural Diversity
    2 days ago
    Lagos Hosts Groundbreaking Revenue Recovery Summit
    2 days ago
    CFE Foundation Seeks Sponsors to Sustain Humanitarian Programs Amidst Funding Challenges
    5 days ago
  • Entertainment
    • Comedy
    • Movies
    • Music
    • Television
    • Concert & Events
    Entertainment
    Show More
    Top News
    BBNaija 7: Biggie Metes Out Punishment To Amaka, Chizzy
    3 years ago
    BBTitans Finale: Ipeleng Shows Tactical Nuance With Ebubu
    2 years ago
    Music Publishers Slammed Twitter With $250M Copyright-infringement Lawsuit
    2 years ago
    Latest News
    Purp vs Raymu: Who Will Be Crowned The Next Nigerian Idol?
    2 days ago
    Local Content Powers African Dreams
    5 days ago
    The Drama Returns As BBNaija ‘No Loose Guard’ Reunion Premieres June 23
    2 weeks ago
    You Can’t Fake it — James Omekwe On MultiChoice’s Impact On African Filmmaking
    4 weeks ago
  • Lifestyle
    • Fashion
    • Love & Life
    • Food & Drink
    • Travel & Tourism
    • Relationship
    • Sex
    Lifestyle
    Show More
    Top News
    Organisers Unveil 3rd Festival Of Art For Economic Development Holding In February
    1 year ago
    It’s Celebration Galore As Prophet Zaccheus Adeogun Turns 75
    2 years ago
    United African Methodist Church
    UAMC Holds 83rd Annual Delegates’ Conference
    6 months ago
    Latest News
    Noble Call to Service: Inside the Induction of 104 New Knights of St. Mulumba
    3 weeks ago
    Joining The Knighthood Brings You Closer To God -Sir Eva Njemanze
    3 weeks ago
    Africa Tech Festival Unveils Strategic Themes For 2025 Event,
    4 weeks ago
    Lagos SWAN Joins UN To Celebrate World Nutrition Month At Unilag Confab
    1 month ago
  • Business
    • Banking & Finance
    • Oil & Gas
    BusinessShow More
    Petralon's Nigerian Drilling Campaign to Boost Offshore Oil Output
    Petralon’s Nigerian Drilling Campaign To Boost Offshore Oil Output
    2 days ago
    Year 2025
    How Nigeria Can Unleash Its Economic Potential – IMF
    2 days ago
    GTCO Plc Becomes 1st West Africa’s Financial Services Institution To Achieve Listing And Trading Of Its Ordinary Shares On London Stock Exchange
    3 days ago
    Unity Bank
    Unity Bank Empowers Young Entrepreneurs With ₦16M Business Grant
    6 days ago
    NNPCL Board Accused Of Planning Lavish Party In Rwanda Amidst N210tn Financial Scandal
    3 weeks ago
  • Health
    Health
    Show More
    Top News
    Cholera Outbreak Over In Borno State
    2 years ago
    Short Night-time Sleep Linked With Nearly Doubled Risk Of Clogged Leg Arteries
    2 years ago
    Cancer Survivors Who Quit Smoking Have 36% Lower Cardiovascular Risk Than Continuers
    2 years ago
    Latest News
    SSB Tax: Industry Actors, Paid Mouthpieces Slammed Over Campaign To Stop CAPPA
    5 hours ago
    CAPPA Warns Nigerians On Excessive Consumption Of Sugar-sweetened Beverages, Says Nigeria Is In The Throes Of Public Health Crisis
    1 day ago
    Rising Non-communicable Diseases: WHO Wants Higher Taxes For Sugary Drinks, Alcohol, Tobacco
    3 days ago
    Online Education Can Enhance Clinical Guideline Use By Over 50% 
    3 weeks ago
  • More
    • Sports
    • Aviation/Transportation
    • Deliverance Hour
    • Industry & Labour
    • Insurance
    • Interview
    • Judiciary
    • Metro
    • Opinion
    • Property
    • Religious
    • Romance
    • Science & Discovery
Reading: NCC Mandates Service Providers To Inform Consumers About Major Outages On Networks, Launches Portal
Share
Notification Show More
Aa
Independent News ExpressIndependent News Express
Aa
  • Home
  • International
  • Africa
  • Corporate News
  • Politics
  • News
  • Entertainment
  • Lifestyle
  • Business
  • Health
  • More
Search
  • Home
  • International
  • Africa
  • Corporate News
    • Media Outreach
  • Politics
  • News
    • Agriculture
    • Breaking News
    • Tech
    • Maritime
    • Crime
    • Art & Culture
  • Entertainment
    • Comedy
    • Movies
    • Music
    • Television
    • Concert & Events
  • Lifestyle
    • Fashion
    • Love & Life
    • Food & Drink
    • Travel & Tourism
    • Relationship
    • Sex
  • Business
    • Banking & Finance
    • Oil & Gas
  • Health
  • More
    • Sports
    • Aviation/Transportation
    • Deliverance Hour
    • Industry & Labour
    • Insurance
    • Interview
    • Judiciary
    • Metro
    • Opinion
    • Property
    • Religious
    • Romance
    • Science & Discovery
Have an existing account? Sign In
Follow US
  • Advertise
© 2022 Foxiz News Network. Ruby Design Company. All Rights Reserved.
Independent News Express > Blog > Telecoms > NCC Mandates Service Providers To Inform Consumers About Major Outages On Networks, Launches Portal
Telecoms

NCC Mandates Service Providers To Inform Consumers About Major Outages On Networks, Launches Portal

Last updated: 2025/05/26 at 6:25 AM
1 month ago
Share
Executive Vice Chairman/CEO of Nigerian Communications Commission (NCC)
SHARE

The Nigerian Communications Commission (NCC) has mandated telecom licensees in Nigeria to inform consumers of major service outages on their networks through media channels, stating the cause(s) of the service interruption, and the area(s) affected by the service interruption/outage, as well as the time that would be taken to restore service.

Consumers must also be informed one week in advance where operators have planned service outages.

This development, contained in the “Directive on Reportage of Major Network Outages by Mobile Network Operators (MNOs),” is part of the Commission’s drive to ensure timely resolution of outages, enhance quality of experience for telecom consumers, and keep consumers informed.

- Advertisement -
Ad imageAd image

According to the Directive, Mobile Network Operators, Internet Service Providers and other operators that provide last mile services will also provide proportional compensation, including extension of validity, as may be applicable and in line with the provisions of the Consumer Code of Practice Regulations, where any major network outage continues for more than 24 hours.

It identifies three types of major outages to include: Any network operational condition such as fibre cut due to construction/access issues/theft & vandalism and force majeure that impacts five per cent or more of the affected operator’s subscriber base or five or more Local Government Areas (LGAs); having an occasion of unplanned outage of, or complete isolation of network resources in 100 or more sites or five per cent of the total number of sites (whichever is less) or 1 cluster that lasts for 30 minutes or more; and lastly, any form of outage that can degrade network quality in the top 10 states based on traffic volume as specified by the Commission from time to time.

In furtherance of this, the Commission has further directed that all Major Outages are to be reported by operators through the Commission’s Major Outage Reporting Portal, which is accessible to the public through the Commission’s website, www.ncc.gov.ng. The portal additionally discloses the identity of the culprit responsible for the disruption.

Commenting on the Directive and the Major Outage Reporting Portal, the Director, Technical Standards and Network Integrity, Engr. Edoyemi Ogor stated that, “The Commission has trialled the reporting process and portal with operators for some months now before issuing the directive.

“By providing consumers and stakeholders in the telecommunications industry with timely and transparent information on network outages, we are entrenching a culture of accountability and transparency. This approach also ensures that culprits are held responsible for sabotage to telecommunications infrastructure.

“This also aligns with our broader commitment to the effective implementation of the Executive Order signed by President Bola Ahmed Tinubu, which designates telecommunications infrastructure as Critical National Information Infrastructure (CNII). It reinforces the need to safeguard these assets, given their centrality to national security, economic stability, and the everyday lives of Nigerians,” Ogor said.

You Might Also Like

PHOTOS: NCC Unveils Digital Industrial Park In Kano

NCC, Stakeholders Tackle Rural Connectivity Challenges In Nigeria

NCC Commissions World-Class ICT Park At University Of Ibadan

PHOTOS: NCC Hosts Internet Exchange Point Of Nigeria Board In Abuja

NCC Visits Ghana’s National Communications Authority To Foster Relationship

TAGGED: NCC
INadminNG May 26, 2025 May 26, 2025
Share This Article
Facebook Twitter Whatsapp Whatsapp LinkedIn Telegram Email Print
Previous Article Year 2025 Tinubu’s Lifejacket And A Deer’s Sacred Skin By Festus Adedayo
Next Article 2024 Gateway Games: NSC Boss Reacts To Power Outage At MKO Abiola Sports Arena
about us

Independent News Express (iNews Express), a publication of 4Ds Nigeria Limited, is birthed out of the desires of the founding fathers to report News as it is.

We value Professionalism, Excellence, Service, Creativity and Integrity.

The Company

  • Home
  • About Us
  • Contact Us
  • Privacy & Policy

Quick Links

  • Advertise with us
  • Newsletters
  • Deal

Categories

Find Us on Socials

© Independent News Express. All Rights Reserved.
Welcome Back!

Sign in to your account

Lost your password?