By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Independent News ExpressIndependent News Express
  • Home
  • International
    InternationalShow More
    G7 finance leaders seek non-tariff consensus in Canada, may face US pushback
    Ahead G7 Summit, Finance Ministers Seek Non-tariff Consensus In Canada, May Face US Pushback
    2 weeks ago
    Over 28,000 Women And Girls Killed In Gaza Since October 2023
    2 weeks ago
    Global Aid Cut
    New Report Reveals How Global Aid Cuts Affecting Women’s Organisations Aiding Women In Crises
    3 weeks ago
    UNICEF Raises Alarm Over 14m Children Worldwide At Risk Of Malnutrition
    2 months ago
    United Nations for Women
    In 8 Days, 830 Killed In Gaza – UN Women Raises Alarm
    2 months ago
  • Africa
    Africa
    Show More
    Top News
    Tanzania: United Nations Women Strengthen Voice And Agency Of Women With Disabilities
    2 years ago
    IRC
    Conflict And Climate Change In West Africa Require Solutions To Restore People’s Right To Aid And Protection – IRC
    2 years ago
    Niger Coup: PeacePro Tackles US Institute For Singing War Song
    2 years ago
    Latest News
    ECOWAS Marathon Race Director Okon Congratulates Commission on 50th Anniversary
    5 days ago
    Africa Day: Majority of Africans Want African Nations Be Given Greater Influence In International Decision-making Bodies
    1 week ago
    Edelman Africa Launches Regional Advisory To Support Global Institution Growth In Africa
    3 weeks ago
    African Union Champions Artificial Intelligence for Africa’s Socioeconomic Transformation
    2 months ago
  • Corporate News
    • Media Outreach
  • Politics
    Politics
    Show More
    Top News
    VIDEO: Political Thugs Unleash Mayhem On Lagosians, Voters Run For Safety During Presidential Poll
    2 years ago
    Adeleke To Aregbesola: I Will Make Sure I Complete Your Govt’s Abandoned Projects
    2 years ago
    It’s Landmark Judgement, Lagos APC Chieftain, Prince Mohammed Hails Tinubu’s Victory At Tribunal
    2 years ago
    Latest News
    LG Election: Stakeholders Appeal To APC Not To Allow Chairmen Run For 3rd term
    4 weeks ago
    More APC Chairmanship Aspirants Reject Indirect Primary For Local Govt Elections In Lagos State
    4 weeks ago
    Youth Party Sets May 18 for Lagos LG Primary Elections, Slashes Fees For Women and PWDs
    1 month ago
    Oyo State Faces Herculean Task in Picking Makinde’s Successor – Chief Ayorinde
    2 months ago
  • News
    • Agriculture
    • Breaking News
    • Tech
    • Maritime
    • Crime
    • Art & Culture
    News
    Show More
    Top News
    Ondo Governor, Akeredolu Begins Construction Of First Flyover In Akure
    2 years ago
    Celebration Of Life: Reverend Adewumi Jegede Of Later House Of God Assembly Buried Amid Pomp
    12 months ago
    Pa Abdulfatah Amoo Ayanwale
    Pa Ayanwale Dies At 76, Fidau Prayers Holds 8 August
    2 years ago
    Latest News
    IMSUAA 2025 Convention: Two Artistes From Lagos Chapter To Light Up Event
    7 days ago
    Lagos SWAN Celebrates Yeni Kuti On Her Special Day
    1 week ago
    Ado Ekiti Honours One of Its Own: A Tribute To Chief Tajudeen Oluyole Olusi
    1 week ago
    Owo Security Summit Holds 26 May
    1 week ago
  • Entertainment
    • Comedy
    • Movies
    • Music
    • Television
    • Concert & Events
    Entertainment
    Show More
    Top News
    YouTube Partners 8th All-Africa Music Awards 
    2 years ago
    GOtv
    GOtv Channels To Be Renumbered for Better Viewing Experience
    2 years ago
    New Grammy Rule Addresses Artificial Intelligence, Says “Only Human Creators” Eligible For Awards
    2 years ago
    Latest News
    Nigerian Idol Season 10 Live Shows Are Underway as the Top 10 Battle for Stardom
    6 days ago
    Nigeria Strengthens Fight Against Content Piracy Through Strategic Partnerships
    1 week ago
    Prestige, Impact: Why AMVCA is the People’s Award Show
    4 weeks ago
    Celebrating African Cinema: AMVCA’s Growing Influence in Global Entertainment
    1 month ago
  • Lifestyle
    • Fashion
    • Love & Life
    • Food & Drink
    • Travel & Tourism
    • Relationship
    • Sex
    Lifestyle
    Show More
    Top News
    Cultural Fusion: Omoge Anago/Iroko Day Festival Bridges Nigeria & Benin Republic
    8 months ago
    African Catholic Bishops Converge in Lagos for Landmark 50th anniversary of the Pan African Committee for Social Communications (CEPACS)
    African Catholic Bishops Converge in Lagos For Landmark 50th CEPACS Anniversary
    2 years ago
    Muslim/Muslim Ticket: Focus Should Be On Need For Good Governance – Obasa, Others
    3 years ago
    Latest News
    Lagos SWAN Joins UN To Celebrate World Nutrition Month At Unilag Confab
    6 days ago
    Yemisi Shyllon Museum of Art and Toledo Museum of Art Launch Historic Cultural Exchange
    4 weeks ago
    Piracy in Africa’s Creative Sector: How Creators Can Protect Their Content
    1 month ago
    Fanti Carnival Returns To Lagos This Easter Sunday
    1 month ago
  • Business
    • Banking & Finance
    • Oil & Gas
    BusinessShow More
    Lagos Will Continue To Lead Initiatives That Accelerate Economic Diversification – Sanwo-Olu
    1 week ago
    Afreximbank
    Afreximbank Reports Strong Performance For Q1 2025 In Line With expectations
    2 weeks ago
    Pan-African Payment & Settlement System
    Nigeria Unlocks Intra-African Trade With New Pan-African Payment & Settlement System Policy Boost
    3 weeks ago
    Impact Of Online Trading Platforms Like Temu On Nigeria’s Economy
    3 weeks ago
    Unity Bank Launches GenFi, Targets Children, Teens With Gamified Banking Platform
    4 weeks ago
  • Health
    Health
    Show More
    Top News
    Merck Foundation, African First Ladies Mark World Cancer Day 2023 With 110 Scholarships Of Oncology Fellowships In 25 Nations
    2 years ago
    European Heart Rhythm Association Awards Gold Medal to Footballer Iker Casillas
    2 years ago
    Jeanne Marrazzo
    International AIDS Society Welcomes Jeanne Marrazzo As New Director of US’ NIAID 
    2 years ago
    Latest News
    Alimosho Football Coaches Council Set For Health, Safety Business Workshop
    1 week ago
    World Hypertension Day: Merck Foundation Commits To Improving Cardiovascular And Diabetes Care Across Africa
    2 weeks ago
    First Lady Gives Paediatric Support To Indigent Patients At Lagos General Hospital
    3 weeks ago
    Salt Awareness Week: CAPPA Urges Fed Nigerian Govt To Accelerate Salt Reduction Targets Regulation
    3 weeks ago
  • More
    • Sports
    • Aviation/Transportation
    • Deliverance Hour
    • Industry & Labour
    • Insurance
    • Interview
    • Judiciary
    • Metro
    • Opinion
    • Property
    • Religious
    • Romance
    • Science & Discovery
Reading: NCC Holds 93rd Telecoms Consumer Parliament In Abuja
Share
Notification Show More
Aa
Independent News ExpressIndependent News Express
Aa
  • Home
  • International
  • Africa
  • Corporate News
  • Politics
  • News
  • Entertainment
  • Lifestyle
  • Business
  • Health
  • More
Search
  • Home
  • International
  • Africa
  • Corporate News
    • Media Outreach
  • Politics
  • News
    • Agriculture
    • Breaking News
    • Tech
    • Maritime
    • Crime
    • Art & Culture
  • Entertainment
    • Comedy
    • Movies
    • Music
    • Television
    • Concert & Events
  • Lifestyle
    • Fashion
    • Love & Life
    • Food & Drink
    • Travel & Tourism
    • Relationship
    • Sex
  • Business
    • Banking & Finance
    • Oil & Gas
  • Health
  • More
    • Sports
    • Aviation/Transportation
    • Deliverance Hour
    • Industry & Labour
    • Insurance
    • Interview
    • Judiciary
    • Metro
    • Opinion
    • Property
    • Religious
    • Romance
    • Science & Discovery
Have an existing account? Sign In
Follow US
  • Advertise
© 2022 Foxiz News Network. Ruby Design Company. All Rights Reserved.
Independent News Express > Blog > Telecoms > NCC Holds 93rd Telecoms Consumer Parliament In Abuja
Telecoms

NCC Holds 93rd Telecoms Consumer Parliament In Abuja

Last updated: 2024/11/11 at 10:43 AM
7 months ago
Share
SHARE

The Nigerian Communications Commission (NCC) held the 93rd Telecoms Consumer Parliament (TCP) in Abuja Friday with the theme “Optimizing Data Experience: Empowering Consumers through Awareness and Transparency in a Consumer-Centric Telecom Industry.”

The Executive Vice Chairman/CEO of the NCC, Dr. Aminu Maida set the tone for the discussion in the Parliament as he reiterated that the role at the NCC is to not only ensure accessibility but to enhance service delivery for consumers.

“Over the past two decades, the telecommunications landscape in Nigeria has transformed from basic voice services to high-speed data that connects, informs, and powers innovations. With the rollout of 3G, 4G, and now 5G, we’ve seen Nigerians adopting social media, e-commerce, online banking, and more. The introduction of 3G networks in the mid-2000s marked the beginning of this shift, enabling basic browsing and email. 

- Advertisement -
Ad imageAd image

“The leap to 4G LTE brought faster speeds, enabling video streaming, online gaming, and a myriad of digital activities. Now, with 5G promising even faster speeds and lower latency, new frontiers are opening for innovations such as smart cities, autonomous vehicles, and the Internet of Things, driving further demand for data.

“Today, as data consumption grows, fueled by digital advancements, we must address consumer concerns over data depletion and billing transparency,” Maida said.

“Globally, DataReportal notes there are now over 5 billion internet users, with Nigeria alone accounting for 132 million connections. Nigerians spend an average of 4 hours and 20 minutes on social media daily, far above the global average, underscoring how deeply embedded digital interaction is in our lives. In 2024, Nigeria’s daily data usage averaged 336 gigabytes per second, marking a 39% increase from the previous year—a clear indication of the data-driven lifestyle many Nigerians lead.

“Despite this, many consumers feel their data depletes faster than expected, echoing a sentiment I hear often. Nigeria isn’t alone in this; other countries, like Eswatini, are also working to address similar consumer concerns about data usage,’ he said.

“Earlier this year, NCC analyzed consumer complaints, revealing data depletion and billing issues as top concerns. In response, we directed Mobile Network Operators and ISPs to conduct audits of their billing systems, which reported no major issues. However, perceptions persist due to two main factors:

(1) the impact of high-resolution devices and improved technologies on data use and

(2) the complexity of operator tariffs.

“With the advent of 4G and 5G, as well as devices with ultra-high-definition screens, data consumption has naturally increased. For example, while viewing a photo on Instagram might have required only 100 kilobytes of data five years ago, today, with advanced camera resolutions, a photo can consume between two to four megabytes when opened on Instagram. According to Tech Advisor, an online resource that offers tech reviews, spending an hour on Instagram can set you off an average of 600 Megabytes of your data, while streaming platforms like YouTube would set you off by about 3.5 to 5.4 Gigabytes per hour.

“Improved technologies go beyond their purchase cost to our pockets, they also come at a cost to data. Because they have better screen resolutions, they consume higher quality media that consumes more data. This is the same for our increasing digital habits: according to Data Reportal, the world’s internet users are spending less time watching television; the average daily television viewing has fallen by over 8% in the past one year. These viewers are now spending more time on their telephones, tablets, and smart TVs streaming programmes that they would previously have watched on broadcast television.

“Recognizing these challenges, the Commission, in collaboration with major operators, launched a Joint Industry Campaign on Consumer Awareness on Smarter Data Usage. This media campaign, spanning radio, television, newspapers, and SMS, aims to educate consumers on effective data management. I am sure many of you have encountered jingles or graphics offering tips for managing data. Our message emphasizes empowering consumers with the knowledge to optimize their data usage. For example, many smartphone users may not know that their devices can track data usage and allow them to set limits on the amount of data they want to use.

“Smartphones, even when idle, often run background applications like automatic updates and location services, which consume data. Additionally, high-definition streaming services like Netflix consume substantial data— about three gigabytes per hour in high definition, or seven gigabytes in ultra-high definition.

2024 World Consumer Rights Day

“The Commission believes that an informed consumer is a better-equipped consumer, leading to a clearer understanding of data consumption and reducing misconceptions about data depletion.

“In addition, to address tariff complexity, NCC issued a Guidance on Tariff Simplification, requiring operators to provide clear, accessible information on data plans and pricing. This transparency will empower consumers to make better-informed decisions about their data usage and billing.

“In the coming months, operators will implement this guidance, presenting consumers with tables detailing their tariff plans, billing rates on each plan, and all terms and conditions related to the tariff plans they are on.

“As I wrap up, I would like to stress at the heart of the Commission’s Strategic Vision is the commitment to meet the expectations of our stakeholders: the Consumers, the Industry/Licensees, and the Government.

“I daresay that the government and operators thrive on satisfied consumers. To achieve this, our focus has evolved from simply demanding quality service to ensuring a holistic Quality of Experience throughout the telecom consumer’s lifecycle—from SIM registration to usage and even service disposal. Our goal is for consumers to be consistently satisfied with telecom services.

“Over the past months we Our data analysis has shown that quality service delivery is not solely the responsibility of Mobile Network Operators; it requires collaboration across the value chain. Key stakeholders, such as TowerCos, which provide power and shared infrastructure, as well as those providing essential backhaul services, whether by fibre, microwave or even satellite, connecting base stations to the core networks of MNOs, all play crucial roles in ensuring high-quality telecom services.

“In recognition of this, the Commission has revised its guidelines to include provisions that hold each player in the value chain accountable for quality service.

“While the Commission remains committed to these goals, the industry also faces challenges such as vandalism and theft of telecom assets, which frustrate operators’ efforts to deliver quality telecom services. In July, through NCC’s advocacy and collaboration with key stakeholders, President Bola Ahmed Tinubu signed a Presidential Order designating telecom infrastructure as Critical National Information Infrastructure. This Executive Order strengthens our ability to address issues of vandalism, tampering, and unauthorized access to telecom infrastructure.

“We cannot also ignore the effect of current macroeconomic challenges and the rising cost of business in the country which is impacting the ability of operators to make the necessary investments in the sector.

“The Commission is mindful of this and is actively working with other arms of government and stakeholders to address these issues and ensure the industry’s sustainability.

“In closing, I want to reaffirm the Commission’s commitment to transparency and accountability within the sector. The Commission is finalizing our Major Incident Reporting Guidelines, which will require operators to inform consumers of major incidents impacting their networks, with these reports also accessible on our website.

“Consumers can also soon expect coverage maps detailing operators’ network strength across the country. These maps will indicate coverage gaps, service quality, and signal strength, allowing consumers to make more informed choices when selecting an operator,” he said.

The NCC boss as the Parliament deliberates on ways to optimize the data experience for telecom consumers, “let us remember that our goal is to create a truly consumer-centric telecom industry, in which consumers feel valued, informed, empowered, and satisfied with the services they receive. 

“As Speaker of this Parliament, I want to affirm that this occasion is a platform for open and honest dialogue—a space where consumers can speak and be heard. Our conversations here will be integral to ensuring that our consumers receive optimal Quality of Experience from the industry. With sustained commitment, we can build an ecosystem where every Nigerian enjoys the benefits of world-class telecommunications services.”

You Might Also Like

NCC Mandates Service Providers To Inform Consumers About Major Outages On Networks, Launches Portal

PHOTOS: NCC Hosts Internet Exchange Point Of Nigeria Board In Abuja

NCC Visits Ghana’s National Communications Authority To Foster Relationship

NCC Joins Global Audience To Celebrate Girls In ICT Day 2025

Industry Consultative Forum: NCC Engages Stakeholders On Issue Of Unutilized And Unclaimed Recharges By Telecom Consumers

TAGGED: 93rd Telecoms Consumer Parliament, Dr Aminu Maida, NCC
INadminNG November 11, 2024 November 11, 2024
Share This Article
Facebook Twitter Whatsapp Whatsapp LinkedIn Telegram Email Print
Previous Article Adamawa/Taraba Tragedies: CAPPA Wants Tougher Sanctions On Illegal Miners In Nigeria
Next Article Trump, IOC May Be At Loggerheads Over Transgender Ban, Putin Supports US President-elect
about us

Independent News Express (iNews Express), a publication of 4Ds Nigeria Limited, is birthed out of the desires of the founding fathers to report News as it is.

We value Professionalism, Excellence, Service, Creativity and Integrity.

The Company

  • Home
  • About Us
  • Contact Us
  • Privacy & Policy

Quick Links

  • Advertise with us
  • Newsletters
  • Deal

Categories

Find Us on Socials

© Independent News Express. All Rights Reserved.
Welcome Back!

Sign in to your account

Lost your password?