As part of its effort to ensure that all stakeholders in the Nigerian telecommunications industry make their constructive inputs, the Nigerian Communications Commission (NCC) began Stakeholder Forum on Application-to-Person (A2P) Messaging to deliberate on a critical segment of the telecommunications ecosystem that affects businesses, consumers, and service providers alike.
Speaking at the Virtual Stakeholders’ Forum, the Executive Vice Chairman of the NCC, Dr. Aminu Maida said that A2P messaging plays a vital role in today’s digital world. It has become the go-to platform for businesses to send notifications, whether transactional, promotional, or service-related, directly to consumers. From bank alerts and healthcare reminders to promotional campaigns and government updates, A2P messaging drives efficiency, enhances communication, and supports our socio-economic development.
“At the NCC, our strategic focus is centered on three key stakeholders: the government, consumers, and the industry—our licensees. Each of these stakeholders plays a vital role in the success of the A2P messaging platform.
“For the government, A2P messaging is a powerful tool for communication with citizens, enabling the efficient delivery of public services and information.
“For consumers, it guarantees timely, secure, and reliable access to essential updates and services.
“For the industry, it creates opportunities for businesses and service providers to innovate, drive competition, and achieve sustainable growth,” he said.
According to Maida, despite its undeniable value, the international A2P messaging space in Nigeria faces significant challenges, including consumer protection, fraud prevention, and ensuring industry fairness.
“These gaps have led to issues such as fraud, spam, data privacy concerns, and an unequal distribution of value across the ecosystem. Such challenges not only affect businesses and consumers but also pose a threat to the sustainable growth and potential of this crucial communication tool.
“This forum marks a pivotal step toward addressing these challenges. Today we will be presenting the proposed regulatory framework for A2P messaging to you, our valued stakeholders, for deliberation. This framework represents our commitment to fostering innovation while ensuring that all players in the value chain operate in a fair, transparent, and secure environment.
“At the NCC, we firmly believe that effective regulation stems from inclusivity and collaboration. This forum is an opportunity for all of us — operators, aggregators, businesses, service providers, and consumers — to engage in meaningful discussions. We want to hear from you — your perspectives, experiences, and recommendations—so that together, we can refine this framework to ensure it meets the needs of all of us.
“Our goal is to create a sustainable and thriving A2P messaging ecosystem that protects consumers, promotes fair competition, and unlocks new opportunities for growth.
To achieve this, your active participation of the stakeholders is essential. Let me assure you that the Nigerian Communications Commission remains committed to providing a regulatory environment that supports innovation, protects stakeholders, and ensures that our telecommunications sector continues to thrive,” he said.
